bq33 Terms and Conditions

Section 01 1

General Rules

These terms and conditions ("Terms") govern the use of the bq33 platform and all of its services. By creating an account on bq33 or using the platform, you confirm that you have fully read, understood, and agreed to these Terms.

bq33 is an online gaming platform that provides casino games, sports betting, and live gaming services for players in Bangladesh. Our platform uses SSL encryption technology to keep your information secure.

bq33 reserves the right to modify these Terms at any time. Continued use of the platform after any changes are published will be considered your automatic acceptance of the updated Terms.

Section 02 2

Eligibility and Registration

The following eligibility requirements must be met to open an account and use services on bq33:

• The applicant must be at least 21 years of age ("For ages 21+ only").
• The applicant must be a resident of Bangladesh and have the right to participate in online gaming under local law.
• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and up to date.
• The account holder must register under their own name — creating an account in another person's name is not permitted.

2.1 Identity Verification (KYC)

bq33 reserves the right to verify a user's identity at any time. The following documents may be requested as part of the KYC (Know Your Customer) process:

• Scanned copy of National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (e.g., NID matching the bKash or Nagad number).

The account may be temporarily suspended until verification is complete.

Section 03 3

Account Management

It is your responsibility to maintain the security of your bq33 account. Please follow these guidelines to keep your account safe:

• Never share your login credentials (username and password) with anyone else.
• Use a strong, unique password that you do not use on other sites.
• Log out after every session, especially on shared devices.
• If you notice any suspicious activity on your account, notify our support team immediately.

You are responsible for all authorized and unauthorized activity on your account. bq33 is not liable for losses caused by unauthorized access by a third party, unless such access is the result of bq33's own negligence.

3.1 Updating Account Information

If any of your personal details change (such as phone number, email address, or payment method), please update your account settings immediately. bq33 is not responsible for service disruptions caused by outdated information.

Section 04 4

Deposits and Withdrawals

4.1 Deposits

The following payment methods are accepted for depositing funds on bq33: bKash, Nagad, Rocket, and bank transfer. A minimum deposit of ৳500 applies to each method.

• Deposits are generally credited to your account instantly.
• If you experience any issues with a deposit, please contact the support team.
• bq33 does not charge any additional fees on deposits; however, your payment provider may apply their own charges.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be held if KYC verification has not been completed.
• Withdrawals may be restricted until the wagering requirements of any active bonus have been met.
• In some cases, withdrawals may be delayed due to technical reasons or for security review.

Section 05 5

Bonuses and Promotions

bq33 offers various bonuses and promotional offers for new and existing members. Each bonus comes with specific terms and conditions that must be read before claiming.

5.1 Welcome Bonus

New members can receive up to a 120% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times (10x). This means you must wager an amount equal to 10 times the bonus amount before it can be withdrawn.

5.2 VIP Bonuses and Cashback

The bq33 VIP program has three tiers. You can move up to a higher tier by playing more:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

5.3 General Bonus Terms

• Each bonus must be used within a specified period; any unused bonus will be forfeited once that period expires.
• Claiming bonuses from multiple accounts is prohibited.
• bq33 reserves the right to modify or cancel any bonus offer.
• If fraud is suspected, the bonus and any associated winnings may be forfeited.

Section 06 6

Gameplay and Fair Play

bq33 is committed to providing a fair and transparent gaming environment. Our games are powered by software from certified technology providers (such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming) and use a Random Number Generator (RNG).

If a software error or technical issue causes an abnormal result, bq33 reserves the right to void the round and refund the wager. In any disputed outcome, server logs will be considered the final evidence.

Section 07 7

Prohibited Activities

The following activities are strictly prohibited on the bq33 platform and may result in account termination and forfeiture of funds:

• Creating multiple accounts to take advantage of bonuses or promotions.
• Any unauthorized hacking or tampering with the platform's systems or software.
• Using automated bots or scripts to play games.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, threatening, or behaving inappropriately toward other users.
• Registering an account or claiming bonuses using false information.
• Conducting transactions using another person's payment account.
• Use of the platform by a minor (under 21 years of age), or allowing a minor to access the platform.

Section 08 8

Privacy and Data

bq33 collects, stores, and processes your personal information. How we use your information is described in detail in our privacy policy.

Your information is not sold or shared with third parties. However, information may be provided to the relevant authorities in cases of legal obligation or fraud investigation. For more details, please read our Privacy Policy.

Section 09 9

Responsible Gaming

bq33 is deeply committed to responsible gaming. Gaming is a form of entertainment and should not be used as a source of income.

• Do not bet beyond your means.
• Avoid the urge to place more bets to try to recover losses.
• Take regular breaks and keep your gaming time limited.
• If you are experiencing gaming problems, you can find support information on our Responsible Gaming page.

Section 10 10

Intellectual Property Rights

All content on the bq33 platform — including logos, designs, graphics, text, software, and other materials — is protected under the intellectual property rights of bq33 or its licensors. Reproducing, distributing, publishing, or using any part of this content for commercial purposes without prior written permission from bq33 is prohibited.

Game software and their associated intellectual property rights are the property of the respective game provider companies (such as Pragmatic Play, PG Soft, JILI, and Spribe).

Section 11 11

Limitation of Liability

bq33 accepts no liability in the following circumstances:

• If a game or transaction is interrupted due to internet connectivity issues or a problem with your device.
• If a loss occurs as a result of your login credentials being disclosed to a third party.
• For losses incurred during a temporary platform outage caused by technical reasons.
• For losses caused by bugs or errors in third-party game software.
• If the service is interrupted due to unforeseen circumstances (force majeure) such as natural disasters, war, or government directives.

In any case, bq33's maximum liability will be limited to the amount you deposited in that specific transaction.

Section 12 12

Account Termination

bq33 reserves the right to terminate or suspend any account at any time, for any reason, without prior notice — especially in cases of terms violations. Reasons for account termination include:

• Violation of any clause of the terms and conditions.
• Fraudulent activity or suspicious transactions.
• Failure to complete KYC verification or providing false information.
• Bonus abuse or operating multiple accounts.
• At the user's own request (voluntary account closure).

If an account is legitimately terminated, the process to return the remaining balance (excluding bonuses) will begin. Funds may be held during an ongoing investigation.

Users may also request to close their account at any time by contacting the support team.

Section 13 13

Changes to Terms

bq33 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, we notify users in the following ways:

• A notice is published on the platform.
• A notification may be sent to the registered email address.
• The "Last Updated" date on this terms and conditions page is changed.

If you continue using the platform after updated terms are published, you will be considered to have automatically accepted the new terms. If you object to the new terms, you have the right to close your account.

Section 14 14

Contact & Dispute Resolution

If you have any questions, complaints, or suggestions regarding these terms, please contact us:

• Live Chat: 24/7 Bengali live chat support — available directly on the platform.
• Email: [email protected]

For any dispute-related complaints, please first submit them to our support team. We strive to resolve all complaints as quickly and fairly as possible. If you disagree with a decision, there is an option to escalate to a higher level of review.

Read more: Privacy Policy • Responsible Gaming • FAQ