bq33's Privacy Policy

bq33 (referred to in this document as "we", "us", or "platform") provides a safe, trusted, and entertaining online gaming service for players in Bangladesh. When you use bq33's website or services, you provide us with certain personal information. This privacy policy explains how we collect that information, what purposes we use it for, who we share it with, and how we keep it secure.

This privacy policy applies to all bq33 services — website browsing, account registration, gameplay, financial transactions, and customer support. Please read this policy carefully before using our services. By using our website, you are agreeing to the terms of this privacy policy.

We commit that your personal information will not be sold to or transferred to third parties without authorisation beyond the purposes stated in this privacy policy.

We collect your information in various ways. Below is a breakdown of the types of information collected:

2.1 Information You Provide

Information you give us directly:

• At registration: full name, email address, date of birth (for age verification), mobile number, and password.
• During identity verification (KYC): copy of national ID or passport, proof of address.
• During financial transactions: bKash number, Nagad number, Rocket number, or bank account details.
• When contacting customer support: your messages and chat history.
• Additional information provided when filling out promotional forms.

2.2 Automatically Collected Information

What is automatically collected when you use our platform:

• IP address and geographic location (up to country level).
• Browser type, version, and language.
• Device type (mobile, desktop, tablet) and operating system.
• Date and time of website access (BST, UTC+6).
• Pages visited, session length, and click patterns.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

In certain cases we may receive information about you from third parties, such as transaction confirmations from payment processors, risk assessment information from anti-fraud service providers, and confirmations from identity verification services.

bq33 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Account Management

• Creating, managing, and maintaining your account.
• Processing deposit and withdrawal transactions.
• Ensuring bonuses, promotions, and VIP benefits are applied.
• Maintaining gaming history and account statements.

3.2 Identity Verification and Security

• Age verification — ensuring the service is available only to those aged 21 or older.
• Preventing fraud, scams, and money laundering.
• Detecting multiple accounts or banned users.
• Addressing cybersecurity threats.

3.3 Customer Support and Communication

• Resolving your questions and complaints.
• Sending important account notifications.
• Informing you about relevant promotional offers (subject to your consent).

3.4 Platform Improvement

• Statistical analysis to improve the user experience.
• Diagnosing and resolving technical issues.
• Recommending new games and services.

Our website uses cookies and similar technologies that improve your browsing experience and help maintain service quality.

4.1 Cookies We Use

• Essential cookies: Required to maintain login sessions, security verification, and basic site functionality.
• Functional cookies: To remember your preferences (language, settings).
• Analytics cookies: To understand site usage patterns — these cookies collect anonymous data.
• Marketing cookies: To show relevant ads — you can decline these.

4.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may cause some website features to not work properly.

bq33 does not sell your personal information. However, in certain circumstances we may share information with selected third parties:

5.1 Service Providers

Information may be shared with trusted partners to keep our services running, such as:

• Payment processors — bKash, Nagad, Rocket, and bank partners (only information necessary to complete transactions).
• Identity verification services (to complete KYC).
• Anti-fraud and risk management providers.
• Technology infrastructure and cloud service providers.
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) — for gameplay data.

All these partners are bound by confidentiality agreements with us and may use information only for specified purposes.

5.2 Legal Obligations

In cases of legal orders, judicial proceedings, or valid requests from government authorities, we may be required to provide necessary information.

5.3 Business Changes

If major changes occur to bq33's business structure (such as a merger or acquisition), users will be informed in advance and the new authority will also be required to follow this policy.

To ensure the security of your personal information and financial data, bq33 has implemented industry-standard technical and administrative measures:

• SSL Encryption: All our web traffic is protected by 256-bit SSL encryption, keeping data transfers between your browser and our servers secure.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted format.
• Access Controls: Only authorised staff can view your information for specific purposes.
• Regular Audits: Our security systems are reviewed regularly by third parties.
• Firewall and Monitoring: Advanced protection systems are in place at the server and network level.
• Two-Step Verification: An additional security layer is available for account login.

Although we maintain the highest security measures, it is not possible to guarantee 100% security on the internet. You also bear responsibility for keeping your password private and avoiding logging in on unfamiliar devices.

bq33 retains your personal information only for as long as necessary:

• Active accounts: All account information is retained for as long as the account remains active.
• Closed accounts: To meet legal and regulatory obligations, financial transaction records may be retained for a set period (generally 5 years) after an account is closed.
• Communication and support logs: Customer support records may be kept for up to 3 years from the date of last contact.
• Marketing preferences: If you withdraw your consent, you will be removed from marketing lists immediately.

Once the retention period ends, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If your information is incorrect or incomplete, you can request a correction. In many cases you can update your information yourself from your account settings.

8.3 Right to Deletion

Where there are no legal or contractual obligations, you can request that your account and associated personal information be deleted.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications or personalised advertising.

8.5 Right to Data Portability

You can request to receive the information you have provided in a structured format.

To exercise any of the above rights, contact us via 24/7 live chat or email. We will try to respond as quickly as possible.

bq33 provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors (under 21). Age is verified at registration and additional verification (KYC) is carried out in suspicious cases.

If we find that a minor's information has been collected, that information will be deleted immediately and the account will be closed.

If you believe a minor in your household is using our platform, please contact us via live chat or email.

bq33 may update this privacy policy from time to time. When changes occur, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to the registered email address for significant changes.
• Display a clear notice on the platform.

If you continue using our services after changes have been made, you will be considered to have accepted the new policy. We therefore recommend reviewing this policy each time you visit our website.

If you have any questions, comments, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your data, please contact us:

For more details, visit our FAQ page and Terms and Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.